Warranty Information for Ricoh Imaging Products

 

TO OUR VALUED CONSUMERS:

Please find lists of Ricoh/Pentax’s authorized and un-authorized dealers. Purchases of Ricoh/Pentax products should be made from our authorized dealers as they receive product directly from us as well as training and other support so we can ensure the integrity of the product. We cannot ensure such an experience at the un-authorized dealers and, if the product is altered in any way, it will void the warranty. Products purchased from an un-authorized dealer will not qualify for warranty coverage.

 

Conditions of RICOH IMAGING NORTH AMERICA Warranty

1. RICOH IMAGING products originally distributed by RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA and purchased through our authorized distribution channels, are warranted by RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA to the original retail purchaser for a period of one year from date of purchase against defects in material and/or workmanship.

2. This warranty is limited to repair of defects in material and/or workmanship. These repairs will be made at no charge to the customer. However all charges related to shipping the product to the service center are the responsibility of the owner. (Note: RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA will not assume the responsibility for damages or loss encountered in transit to the service center, but will assist in processing any claims whenever possible.)

3. This warranty does not cover finishes or batteries, nor does it cover damages resulting from accident, misuse, abuse, dirt, water, battery leakage, tampering, servicing performed or attempted by unauthorized service agencies. This warranty is valid only in the country where this product is purchased. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty. RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA shall not be liable for any consequential or incidental damages resulting from any breach of warranty, express or implied, applicable to this product.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific rights and you may have other legal rights which vary from state to state. This warranty policy does not affect the consumer’s statutory rights.

For Service related questions, please call

Canada
Phone: 1-800-461-6203


Exclusive Ricoh Imaging 2-Year Canadian Warranty

2year Warranty

Applies to:

  • K-Series Digital SLR Camera Bodies (ie. K-1, KP, K-3II, K-70 K-S2)
  • Digital and Autofocus 35 mm Lenses (ie. DA, DA Limited, DA★, DA-L and FA series lenses)

This limited two-year warranty is composed of a one-year manufacturer’s warranty, as well as an additional 2nd year domestic warranty. This two-year warranty applies only to Ricoh Imaging products originally distributed by RICOH IMAGING CANADA INC., 300 – 5520 Explorer Drive, Mississauga, ON L4W 5L1, and purchased within Canada from a Ricoh Imaging authorized dealer. This warranty is limited to repair of defects in material and/or workmanship. If your Ricoh Imaging product malfunctions due to such a defect within this two-year period, RICOH IMAGING CANADA INC. will repair it at no charge. However all charges related to shipping the product to the service center are the responsibility of the owner. (Note: RICOH IMAGING CANADA will not assume the responsibility for damages or loss encountered in transit to the service center, but will assist in processing any claims whenever possible.) This warranty does not cover finishes or batteries, nor does it cover damages resulting from accident, misuse, abuse, dirt, water, battery leakage, tampering, servicing performed or attempted by unauthorized service agencies. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty. RICOH IMAGING CANADA INC. shall not be liable for any consequential or incidental damages resulting from any breach of warranty, express or implied, applicable to this product. This warranty only applies to Ricoh Imaging photographic equipment originally distributed in Canada by RICOH IMAGING CANADA INC., 300 – 5520 Explorer Drive, Mississauga, ON L4W 5L1, and purchased within Canada from a Ricoh Imaging authorized dealer. This warranty applies to the original owner only and is non-transferable.


Binocular & Sports Optics Warranty

From the original date of purchase, RICOH IMAGING CANADA INC. provides a limited Canadian lifetime warranty for most* PENTAX Binoculars purchased within Canada from a Ricoh Imaging authorized dealer. This warranty covers the original owner and is not transferable. If your Ricoh Imaging product malfunctions due to such a defect within this limited Canadian lifetime warranty period, RICOH IMAGING CANADA INC. will repair it at no charge. However all charges related to shipping the product to the service center are the responsibility of the owner. (Note: RICOH IMAGING CANADA will not assume the responsibility for damages or loss encountered in transit to the service center, but will assist in processing any claims whenever possible.) This warranty does not cover finishes, or damages resulting from accident, misuse, abuse, dirt, water, tampering, servicing performed or attempted by unauthorized service agencies. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty. RICOH IMAGING CANADA INC. shall not be liable for any consequential or incidental damages resulting from any breach of warranty, express or implied, applicable to this product. This warranty only applies to Ricoh Imaging binoculars originally distributed in Canada by RICOH IMAGING CANADA INC., 300 – 5520 Explorer Drive, Mississauga, ON L4W 5L1, and purchased within Canada from a Ricoh Imaging authorized dealer.
*Exceptions

  • The PENTAX Jupiter binocular series include a limited one-year manufacturer’s warranty.
  • PENTAX Spotting Scopes, Eyepieces, Zoom Binoculars and Monoculars include a limited five-year manufacturer’s warranty.


Proof of Warranty Status

The dated proof of purchase receipt (bill of sale) must be provided to ensure warranty status

If a dated proof of purchase receipt is not received with the product, a repair estimate will be issued.


Please Note: RICOH IMAGING CANADA INC. only services the Canadian market and will only receive and/or ship product within Canada. If you live outside Canada and require service for your Ricoh Imaging product, please contact a Ricoh Imaging representative in your own country/region. Click here for a listing.



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